Privacy Policy

Cast A Memory cares deeply about the privacy of its visitors and users, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. Our policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.

Who we are

Our website address is: http://www.castamemory.com.

 

When do we collect personal data?

– When you visit our website

– When you make a booking

– When you engage with us on social media.

– When you contact us by any means to make enquiries

– When you comment on or review our acts, products and services.

– When you visit for an appointments

 

What personal data do we collect and why we collect it

Contacting Us

When you contact us direct either via email or using our online contact form, your name and email address is supplied to us, but they will not used for any other purpose than for us to reply to you with your enquiry.

 

Bookings & Enquiries

When making a booking or making an enquiry, we gather your name, email address and contact number – This is stored so we can reply to any correspondence. Currently Cast A Memory does not have a mailing list but by providing your email address we may contact you in the future to advise of special offers.

At the time of your appointment, we may ask you for you location, this is used for marketing.

If you contact us via social media, then we are provided with your username, and so may use this to respond to your comments, questions or feedback.

 

Purchasing Items/Paying Deposits

When you purchase items from us, we hold on file your contact details (name, address, email) but this is used purely for us to be able to ship your purchases to you.

We may also need contact you in regards to a purchase you have made, but you will not be added to our mailing list nor will your details be given to any third parties. Please note that we may send you offers within your purchase package, but we will not send you any promotions separately unless we have been given your consent.

​Please also note that your payment details are not stored by Cast A Memory. Instead when you complete your purchase, you are directed to the PayPal website where these card details are taken and stored securely. Please visit their website for details of how this data is stored.

 

During Appointments

Due to the nature of our business, we collect finger prints, hand prints and foot prints of clients, along with the customers contact details.  All fingerprints, hand and footprints taken for silver jewellery are kept by Cast A Memory indefinitely, this is purely for repeat orders. If you wish for your prints to be destroyed please let us know and they will be destroyed on completion of your order.

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

By uploading images to your website, you confirm that you own full copyright to the image(s) and give us permission to use the image on our website and social media platforms.

 

Competitions

When we run a competition on our website, then we will collect your name and email address. This is used only for the competition entry purposes and so we can contact you if you need to. You will not be automatically added to any mailing list unless you have specifically requested to be added via a checkbox.

We will keep your email address private, but may use your name against your competition entry. Please refer to the competition page for further specific competition terms and conditions.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

 

Who we share your data with

Cast A Memory never share your information with 3rd parties, unless you request for an item to be delivered and then your name and address will be passed onto the courier.

 

How long we retain your data

All fingerprints, hand and footprints taken are kept by Cast A Memory indefinitely, this is purely for repeat orders. If you wish for your prints to be destroyed please let us know and they will be destroyed on completion of your order.

If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

Contacting Us

Should you need to contact us regarding this policy please email us on info@castamemory.com or telephone 01787 383555. Alternatively you can write to us at:

Cast a Memory
Greathouse
Pebmarsh
Essex CO9 2NS

 

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

This notice was last updated on 4th May 2021